Privacy Policy

  1. INTRODUCTION

You consent to us collecting and using your information by using www.PDProperty-damp-surveys.com

We warrant to you that you are over 13 years of age by providing your data

Data controller is PD Property Reports Ltd t/a Damp in my House (referred to as “we”, “us” or “our” in this privacy notice).

Contact Details

Name of legal entity: PD Property Reports Ltd t/a Damp in my House

Email address: info@pdpropertyreports.com

Postal address: 9 Holme Meadow, Selby, England, YO8 3AE

Telephone number: (01757) 428429

The information we hold about you must be accurate and up-to-date. If your personal information changes, please email us at info@pdpropertyreports.com.

 

  1. COLLECTED DATA, PURPOSE AND GROUNDS OF PROCESSING

Data that identifies an individual is considered personal data. Anonymised data is not included.

Your personal data may be processed in the following categories:

You may communicate with us through the contact form on our website, via email, text, social media messaging, social media posting, or in any other way. This data is collected for the purpose of communicating with you, recording, and establishing, pursuing, or defending legal claims. As a result of this processing, we have our legitimate interests, which include answering emails, establishing, pursuing and defending legal claims.

Customers’ data includes names, titles, addresses, emails, phone numbers, purchase details, contact information, credit card details and more. Your data is processed to provide the goods and/or services you have purchased. The lawful ground for this processing is the performance of a contract between you and us or taking steps at your request to do so.

This includes any data you post for publication on our website or through other online services, as well as how you use our website. Our website uses this data to ensure you receive relevant content, to ensure its security, to maintain backups of our websites and/or databases, and to publish and administer our website. The lawful ground for this processing is our legitimate interests, which here are to enable us to properly manage our website.

Among the technical data we collect is your IP address, login information, browser information, page views and navigation paths, how often you use our website, your time zone settings, and the technology used on your device. The source of this data is from our analytics tracking system. This data is processed to analyse the way you use our website, to administer and protect our business and website, to provide relevant website content and advertising to you, and to understand how effective our advertising is. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.

Marketing Data includes your preferences in receiving marketing from us and our third parties. The purpose of collecting this data is to enable participation in our promotions such as competitions, prize draws, and free giveaways, and to deliver relevant content and advertisements to you. It is in our legitimate interests to study how our products/services are used, to develop them, to grow our business and to decide our marketing strategy that we process personal data.

To deliver relevant website content and advertisements (including Facebook ads) and measure the effectiveness of the advertising we serve you, we may use Customer Data, User Data, Technical Data and Marketing Data. To grow our business, our legitimate interest is to process this data. We may also use such data to send other marketing communications to you. This processing is either lawful or legitimate (namely, for business growth).

Sensitive Data

We do not collect sensitive data about you. Race, ethnicity, religious beliefs, sex life, sexual orientation, political opinions, trade union membership, and information about your health are all considered sensitive data. Criminal convictions and offences are not collected.

We may not be able to perform our contract (for instance, to deliver goods or services to you) if you fail to provide us with personal data when required by law or under the terms of the contract. In the event you don’t provide the requested information, we may have to cancel the order. We will notify you if we do so.

Data will only be used for the purpose it was collected for or a reasonably compatible purpose. Alternatively, you can email us at info@pdpropertyreports.com In case we need to use your data for a new purpose, we will inform you and explain the legal grounds for doing so.

Your personal data may be processed without your knowledge or consent. Neither automated decision making nor automated profiling are used by us.

 

  1. COLLECTION OF PERSONAL DATA

Data about you may be collected directly by you (for example, by filling in forms on our site or by sending us an email), or indirectly by third parties. By using cookies and similar technologies, we may collect certain data from you as you browse our website. See our cookie policy at www.PDProperty-damp-surveys.com.

A number of third parties may provide us with data. These include analytics providers such as Google, advertising networks such as Facebook, search information providers like Google, data brokers, and aggregators based outside the EU.

In addition, we may receive data from publicly available sources such as Companies House, Land Registry, and Electoral Register.

  1. MARKETING COMMUNICATIONS

If you consent to receive marketing communications from us, we will do so or if we have legitimate interests (namely, growing our business).

We may send you marketing communications under the Privacy and Electronic Communications Regulations if (i) you made a purchase or asked for information about our goods and services, or (ii) you opted in to receive marketing communications and have not opted out of them since. Limited companies can receive marketing emails without their consent under these regulations. We still offer the option of opting out of marketing emails.

We will get your express consent before sharing your information with any third parties.

To opt-out of marketing messages, follow the opt-out links on any marketing message you receive, or email info@pdpropertyreports.com

Opting out of receiving marketing communications does not apply to personal data provided as a result of other transactions, such as purchases or warranty registrations.

 

  1. PERSONAL DATA DISCLOSURES

The following parties may receive your personal data:

  • Providers of IT and system administration services.
  • Insurers, bankers, and auditors are professional advisers
  • Regulations that require us to report processing activities.
  • Parties who are directly or indirectly involved in your property, for example your freeholder if you own a leasehold interest
  • Transferring, merging, or selling assets or parts of our business.
  • We require all third parties who receive your data to protect it and treat it legally. In the event that a third party processes your personal data on our behalf, we only allow it for specified purposes.

 

  1. INTERNATIONAL

Because countries outside of the European Economic Area (EEA) may not offer the same level of protection for your personal data, European law prohibits transfers outside of the EEA unless certain conditions are met.

There are a number of third-party service providers based outside the European Economic Area (EEA) that process your personal data outside the EEA.

Our goal is to ensure a similar degree of security when transferring your personal data outside the EEA by providing at least one of the following safeguards:

  • If the European Commission has approved a country to provide adequate protection for personal data, we will only transfer your data there; or
  • The European Commission may approve specific contracts or codes of conduct or certification mechanisms that give personal data the same protection as in Europe; or
  • As US-based providers that are part of EU-US Privacy Shield have equivalent safeguards in place, we may transfer data to them.

Our explicit consent may be required if there are no safeguards available. At any time, you can withdraw this consent.

 

  1. DATA SECURITY

Security measures are in place to prevent unexpected loss, use, alteration, disclosure, or access to your personal data. We also limit access to your personal data to those employees and partners who need to know it for their jobs. Your personal data will only be processed on our instructions.

If we are legally required to do so, we will notify you and any applicable regulator of any suspected personal data breach.

 

  1. DATA RETENTION

We will only retain your personal data as long as necessary to fulfill the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements.

Data retention is determined based on the amount, nature, and sensitivity of the data, potential harm from unauthorised use or disclosure, and the processing purposes, if they can be achieved in another way.

The law requires us to keep basic information about our customers for six years after they stop being customers (including Contact, Identity, Financial, and Transaction Data).

Your personal data may be anonymized for research or statistical purposes, in which case we may use it indefinitely without further notice.

 

  1. YOUR LEGAL RIGHTS

Your rights under data protection laws include access, correction, erasure, restriction, transfer, objection to processing, data portability, and withdrawal of consent (where consent is the lawful ground for processing).

Here are more details:

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

Email info@pdpropertyreports.com if you wish to exercise any of these rights

You will not be charged to access your personal data (or to exercise any of the other rights). If your request is clearly unfounded, repetitive, or excessive, we may charge a reasonable fee or refuse to comply.

Please provide us with specific information to help us confirm your identity and ensure your right to access your personal data. The purpose is to ensure that personal data is not disclosed to anyone without permission. In order to speed up our response, we may also contact you for further information.

All legitimate requests are responded to within one month. Your request may take longer than a month if it is particularly complex or you have made many requests. We will notify you in this case.

You can complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk), if you are not satisfied with any aspect of how we collect and use your data. In the event that you have a complaint, we would appreciate it if you would contact us first.

 

  1. THIRD-PARTY LINKS

Links to third-party websites, plug-ins, and applications may appear on this site. Clicking on those links or enabling those connections may allow third parties to collect or share your data. These third-party websites are not under our control or responsible for their privacy policies. We encourage you to read the privacy notice of every website you visit after leaving ours.

 

  1. COOKIES

Your browser can refuse all or some browser cookies, or alert you when websites set or access them. Please note that some parts of this website may not function properly if you disable or refuse cookies. See www.PDProperty-damp-surveys.com for more information about cookies.